SOTI ASSIST: Help Desk Concept to Keep Mobile Devices Up and Running
- award-winning: SOTI’s one-of-a-kind remote control technology
- unlimited: device support for devices running iOS, MacOS, Android, Windows, Linux
- clear: transparent structure to ensure visibility for technicians as well as users
As part of the SOTI One platform, SOTI Assist complements SOTI’s MobiControl EMM solution, providing powerful tools to quickly find and fix problems in connection with mobile devices and applications. It enables technicians to remote view, control and sync portable devices from anywhere and access configurations and settings of devices and applications. As a result of the cooperation with numerous OEMs worldwide, SOTI is able to include comprehensive insight into the functions and processes of hard- and software solutions into the SOTI Assist help desk concept. Regardless of the manufacturer or operating system used, with SOTI Assist it is possible to quickly and effectively diagnose and solve problems.
SOTI Assist’s task manager enables help desk technicians to find and eliminate problematic processes or questionable apps. Screen capture and video recording contribute to the fast and transparent handling of issues. Help desk staff can create and organize tickets and assign them to the device or devices in question. This feature also enables to filter and search for incidents and keep up to date with the status of a ticket. Technicians can create a database providing important information, for example, on how to deal with similar problems in the future. It is possible to include SOTI Assist into the company’s e-mail system to communicate and update information in a timely manner. This straightforward way of handling mobile device problems and a well thought out integration of SOTI Assist into the corporate system on the basis of the SOTI One platform clearly helps avoiding and quickly resolving any kind of problem within the company mobile equipment pool.
The innovative help desk solution SOTI Assist, based on an award-winning remote control technology developed by SOTI, considers all aspects of corporate mobility. It guarantees best possible performance of your company’s mobile devices, making sure employees get qualified support instantly wherever they are.
|Category||Mobile Device Management|